Terms and conditions

Kept short and readable. Where the law is stricter than what is stated here, the law applies.

Last updated: 2 October 2026

1. Who we are

GemHunt is a web shop for sealed trading card products, based in the Netherlands.

Country:
The Netherlands
Email:
[email protected]

Further company details will be added to this page shortly. Questions? Feel free to email us.

2. Prices

  • All prices are in euros and include 21% VAT.
  • Shipping costs are shown separately before checkout. Shipping within the Netherlands costs €5.85 and is free from €44.95; shipping to Belgium costs €8.95, free from €99.95.
  • The price you see at the moment of ordering is the price that applies. Later price changes do not affect an order that has been placed.
  • In the event of a demonstrable typing error in a price, we are not obliged to deliver, but we will always contact you first.

3. Ordering and the agreement

The agreement is concluded as soon as your payment has succeeded and you have received a confirmation from us by email. If you do not receive that confirmation, first check your spam folder and then get in touch.

A maximum number per customer applies to each product. It exists to prevent one buyer from buying up an entire stock. We may cancel and refund orders that circumvent that maximum.

4. Payment

You can pay with iDEAL and credit card, and for delivery in Belgium with Bancontact. Depending on your device, you can also pay with Apple Pay, Google Pay or Link. Payment takes place via a secure payment screen of our payment service provider Stripe. We do not see or store your payment details.

5. Delivery

  • We deliver within the Netherlands and Belgium, with PostNL and track & trace.
  • For delivery in Belgium there are no import costs or extra VAT: the price you see is what you pay.
  • Orders paid on working days before 15:00 are shipped the same day.
  • Delivery is made to the address you entered at checkout. Please check it carefully: we cannot change an incorrect address after shipping.
  • If delivery unexpectedly takes longer than 30 days, you may cancel the order free of charge.

6. Withdrawal and returns

You have a 14-day cooling-off period. For sealed products, that right lapses as soon as the seal is broken; that is a statutory exception. The full explanation is on shipping and returns.

7. Warranty and conformity

You are entitled to a product that meets what may reasonably be expected of it. If something is wrong, we repair or replace it, or you get your money back. This statutory warranty is separate from your right of withdrawal.

8. Complaints

You can email complaints to us. We respond within 14 days with a substantive answer. If we cannot resolve it together, you can submit the dispute to the competent court. If you live in Belgium, the European Consumer Centre Belgium can help you free of charge with a dispute with a Dutch web shop.

9. Applicable law

These terms are governed by Dutch law. This does not affect the mandatory consumer protection of the country where you live.